W3C

     

CUSTOMER CHARTER PERBENDAHARAAN MALAYSIA SABAH

WE PROMISE TO PROVIDE QUALITY SERVICE AS FOLLOWS:

FINANCE

  • Application for payment under Treasury Directive 58 (a), processed and given a full decision within the past ten (10) working days from the date the application is received;
  • Advance application and a complete range of Financial Procedures and results in a processing period of fourteen (14) working days from the date the application is received;

PROCUREMENT AND CONTRACT MANAGEMENT CENTER

  • Application for exemption from government procurement Procedures a complete processing and decision within fourteen (14) working days from the date the application is received;
  • Preparation of Tender price schedule Opening within seven (7) working days from the closing date of the tender;
  • Issuance of letter of Tender results within three (3) working days to the Department on the implementation of the Procurement Board meetings held;
  • Tender invitation Center Contract implemented within five (5) months prior to the period of the contract end of Center;

CONTRACTOR REGISTRATION

  • Contractor registration application for ordinary field processed and given a full decision within fourteen (14) working days from the date the application is received;
  • Contractor registration application for common areas and special application complete bumiputera processed and given a decision within thirty (30) working days from the date the application is received;

CONTROL AND MONITORING

  • Special application for approval of payment of rentals of office space without full agreement is processed and resolved within fourteen (14) working days;
  • Treasury common users Vehicles Service application complete processed and resolved within three (3) working days from the date the application is received.